Order Status and Tracking

Order Confirmation

You'll receive two emails after you place your order and provide us with a valid email address:

  1. The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.
  2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Orders and returns" link provided in the email, or on the top right corner of our website.

Order Tracking

You can check the status of your order by clicking on "Orders and returns" at the top of any page. If you have an order outstanding, you will see its details. If you have more than one order outstanding, you will go to your Order History page, where you'll see orders from the past six months. From there, you can click on a specific order to see its details.

On the Order Details page, you'll see the items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you'll also see the current status and details from the shipping carrier's tracking service for each package.

Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for all packages, as well as details on which items you can expect in which package.

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.